Top Live Chat Software for Websites in 2025
Selecting the right live chat software is important for any business. It enhances customer experience, drives website engagement, and provides instant support. Live chat tools allow you to connect with your audience right away. They’re ideal for small businesses, startups, and larger companies that need advanced automation and chatbot features.
In 2025, live chat has evolved from simple messaging windows into smart, integrated platforms featuring AI-powered chatbot automation, CRM integrations, real-time analytics, and omnichannel communication. This guide brings you the top live chat software of 2025, selected based on performance, usability, pricing, and verified user reviews.
Why Use Live Chat Software in 2025?
Customers expect fast, personalized, and convenient support. The right live chat support software can make a big difference for your website. It helps convert leads, reduce cart abandonment, and boost user satisfaction. This is especially important now with more competition and shorter attention spans. Many businesses are now shifting to AI-driven live chat tools that provide instant responses 24/7, reducing support workload while improving service speed.
Looking for free live chat tools for small businesses or affordable options for startups? This software has customizable features to meet your customer support goals.
What’s Included in This List?
We’ve reviewed and compared a variety of platforms to help you find the most suitable live chat tool for your business. Each software profile includes key features, pricing insights, pros and cons, and real user feedback. You’ll find:
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AI-powered live chat software with advanced automation
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Live chat software with chatbot integration and CRM support
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Open-source live chat platforms for tech-savvy teams
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Cloud-based live chat software for remote and hybrid businesses
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Free live chat software with basic support for startups
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Live chat software comparison charts to weigh your options
Looking for a smart chatbot for your sales funnel? Or maybe you need a strong agent-based system that supports multiple languages? Our reviews and comparisons help you choose the best live chat software for your 2025 goals.
Top 17 Live Chat Software of 2025
Tidio
Introduction Looking for a chatbot platform for your website? Tidio is a popular choice, but is it the right one.
Smith.ai
What is Smith.ai? Smith.ai is a customer service company founded by Aaron Lee and Justin Maxwell in 2015. This company.
Features
- Instant Live Agent Support
- Powerful AI
- Real-Time Translation
- Automatic Responses
Nextiva
What is Nextiva? Nextiva is a Scottsdale, Arizona based VoIP company. This company is known for its cloud-based communication solutions.
Features
- Convert Customer Chats To Cases
- Internal Employee Chat
- Unlimited Customer Chat History
- Availability Management
JitBit
Introduction JitBit is an excellent choice if you want help desk software. It offers multiple benefits under one roof, from.
Features
- Knowledge Base
- Live Chat
- Email Integration
- Asset Management
HappyFox
Introduction Nowadays, to run a business effectively any customer needs quick answers. For rapid answers, you need to use live.
Features
- Complete Ticketing System
- In-depth Knowledge Base
- Canned Actions
- Task Management
Olark
What is Olark? Olark must be on your list when you want good live chat software to communicate with online.
Features
- Live Chat
- Custom Forms
- Real-time Engagement
- Searchable Transcripts
Salesforce Service Cloud
Introduction Salesforce Service Cloud is a live chat software that facilitates communication with online site visitors. Just imagine how convenient.
Features
- Live Agent
- Snap-ins
- Service Cloud Omni-Routing
- Computer Telephony Integrations
Pure Chat
Introduction Pure Chat is the incredibly fastest live chat software helping organizations deal with their customers safely. With this, you.
Features
- Chat Notifications
- Visitor Analytics
- Contact History
- File Transfer
Avochato
Introduction Avochato is live texting software mainly allows your business organization to use the business phone number to communicate with.
Features
- Custom Fields
- Shared Inboxes
- Live Chat + SMS
- Support Pictures & Emojis
Hiver
Introduction When you need software providing complete freedom to connect with your customers, try the World's First Multi-Channel Help Desk.
Features
- Live Chat & Alerts
- Deep Insights
- Complete Email Management
- Customer Surveys (CSAT)
Kenect
Introduction Kenect was created to link customers and business organizations. It allows users or customers to talk about various aspects.
Features
- Video Chat
- Generate Leads
- Broadcast Messaging
- Support Payments
LiveChat
LiveChat - exceptional live conversation and help work desk software for business. Designed and built particularly for remarkable customer service,.
Birdeye
Birdeye is a marketing platform for multi-location organizations. More than 60,000 businesses of all sizes use Birdeye every day to.
HubSpot Service Hub
HubSpot Service Hub is a customer service system. It is cloud-based and can be used by different businesses. The solution.
Freshdesk
Freshdesk is a cloud-based customer care software program. The software converts demands coming in via e-mail, web, phone, conversation, and.
Zoho Desk
Provide a wonderful client support experience with Zoho Desk. Prioritize, take care of and also shut an ever-increasing quantity of.
Intercom
Intercom is a Conversational Connection Platform (CRP). The platform enhances customer relationships through personalized, messenger-based experiences throughout the customer journey..