Zoho Desk

Provide a wonderful client support experience with Zoho Desk. Prioritize, take care of and also shut an ever-increasing quantity of requests that reach your company with a range of channels. Develop and also release an assistance knowledge base. Evaluate and improve the performance of your customer support team. Zoho Desk is an adaptable, Cloud-based aid workdesk assistance software with Contextual AI that allows you to supply the assistance experience your clients should have. Check Zoho Desk alternatives for comparison.

Features

1. Automatic time tracking
2. Ticket management
3. Team management
4. Email ticketing
5. Multi-department ticketing
6. Product-based ticket management
7. Social & community channels
8. Third-party integration
9. Scheduled reports
10. Customizable reports
11. Self service portal
12. Alerts and notifications

Pros

• The system is customizable, and it allows integrations with 3rd party Apps
• Makes it easy to sync other business contacts
• Promotes teamwork that can provide unified customer service
• The system automatically integrates with Zoho CRM
• Provides excellent automation features
• It  is a supportive solution that is easy to use
• The system  integrates very well with different social media platforms

Cons

• There are a lot  of settings and they are overwhelming
• A lot of data affects  browser functionality

Pricing

There is a 15-day free trial on all the plans.

Free plan: $0

Standard: $18/month

Professional: $30/month

Enterprise: $45/month

*For Zoho Desk alternatives, check the following list.