zoho-desk-alternative

8 Best Zoho Desk Live Chat Software Alternatives

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Description

Provide a wonderful client support experience with Zoho Desk. Prioritize, take care of and also shut an ever-increasing quantity of requests that reach your company with a range of channels. Develop and also release an assistance knowledge base. Evaluate and improve the performance of your customer support team. Zoho Desk is an adaptable, Cloud-based aid workdesk assistance software with Contextual AI that allows you to supply the assistance experience your clients should have. Check Zoho Desk alternatives for comparison.

zoho-desk-alternative

Features

  1. Automatic time tracking
  2. Ticket management
  3. Team management
  4. Email ticketing
  5. Multi-department ticketing
  6. Product-based ticket management
  7. Social & community channels
  8. Third-party integration
  9. Scheduled reports
  10. Customizable reports
  11. Self service portal
  12. Alerts and notifications

Pros

  • The system is customizable, and it allows integrations with 3rd party Apps
  • Makes it easy to sync other business contacts
  • Promotes teamwork that can provide unified customer service
  • The system automatically integrates with Zoho CRM
  • Provides excellent automation features
  • It  is a supportive solution that is easy to use
  • The system  integrates very well with different social media platforms

Cons

  • There are a lot  of settings and they are overwhelming
  • A lot of data affects  browser functionality

Pricing

There is a 15-day free trial on all the plans.

Free plan: $0

Standard: $18/month

Professional: $30/month

Enterprise: $45/month

*For Zoho Desk alternatives, check the following list.

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