What is Smith.ai?
Smith.ai is a customer service company founded by Aaron Lee and Justin Maxwell in 2015. This company provides services like live website chat, virtual receptionist, outreach campaigning, appointments, etc.
In the below review, I talk about the “Live Chat” service. With this feature, any business owner can easily keep an eye on every activity happening on the website.
Capturing leads, easily figuring out and fixing client issues, scheduling appointments, and many other tasks you can easily do with the “Live Chat” feature of Smith.ai.
Pros. & Cons.
- Offers 14 days risk-free trial
- Convenient and easy integration with other software
- Chat widget can be easily embedded on any hosting platforms
- No hidden and setup fees
- No fees for cancellation
- No fees are applicable for spam or wrong business chats
- 24/7 worldwide service
- Sometimes your call may end up in voicemail
- Setup may take time
- The mobile app is not launched yet
- Not suitable for business that has large no of daily visitors
- Instant Live Agent Support
- Powerful AI System For Translation
- Custom Knowledge Base
- Quick Answers to SMS Text
- Facebook Messenger
- Proactive Chat
- Notification on Phone
- Real-Time Translation
- Customizable Chat Widget
- Choose Display Location
- Personalized Greetings
- Become More Familiar With Your Clients
- All Device Friendly
- AI Automatic Responses
What is the usage of Smith.ai live website chat?
If you are running an online business, you must keep track of every visitor and offer instant customer service. You can avail live agent service from this company, so you can maintain your schedules and priorities.
Whether you are a solopreneur, freelancer, or any size of business owner, or enterprise, anyone can choose this Help Desk Software. Having this software on your website allows your customers to communicate directly with a live agent. They get answers to their questions instantly. No need to send an email and wait for long hours.
Thus, it increases your return on investments by telling you about qualified incoming leads, offering quick solutions to your customers, providing easy access to customer support, and so on.
Customers and clients feel special when they get a quick response, indirectly increasing your brand value.
1#. Instant Live Agent Support
Smith.ai live website chat provides you with round-the-clock live agents to answer every question in a friendly yet professional way and look for potential leads.
2#. Powerful AI System For Translation
This feature makes everything seamless due to its needed translational ability. It helps agents to provide essential help to customers with utmost efficiency.
3#. Custom Knowledge Base
You can choose from available categories and questions and easily get answers to your questions. You can also build a custom knowledge base; it helps their representatives (popularly known as full-time chatbots) quickly answer your questions.
4#. Quick Answers to SMS Text
Some customers prefer to reach out via SMS text. If customers reach out to your business via SMS, you can create custom instructions for live agents to reply to your customers quickly. You can create custom responses for capturing, screening, and scheduling new leads.
5#. Facebook Messenger
Ease your work with live agents by giving them custom instructions for Facebook messenger. And they help you handle Facebook messages on behalf of your business.
6#. Proactive Chat
A chat widget immediately starts a conversation with visitors, making them feel special. In rare cases, it could be 15, 30, or 60 seconds at max, not more than that.
7#. Notification on Phone
One of the best features, you get notified on your phone whenever a new chat occurs, increasing the chances of getting more leads which means more business.
8#. Real-Time Translation
In a situation when Spanish-speaking visitors stop by your website and connect with one of Smith.ai’s English-speaking receptionists, it uses Neural AI technology to translate chats from Spanish to English instantly.
9#. Customizable Chat Widget
You are free to customize the chat widget to replicate your website and branding design. You can easily customize shades, colors, and designs, making it a completely unique chat widget.
10#. Choose Display Location
You can locate the chat widget on your website at your preferable place. You can add it to the sitewide or on any particular page.
11#. Personalized Greetings
It feels great when someone greets you. Well, you can do the same with your clients. You can add personalized greetings on live chat to greet your clients.
12#. Become More Familiar With Your Clients
Due to its powerful AI, it is easy to grab every information about your clients. So it becomes easier for live website chat to answer questions like business hours, payment methods, services, etc.
13#. All Device Friendly
This live web chat software is a device as well as browser friendly. So whether it’s a computer, tablet, or phone, one can enjoy the benefit of live chat.
|Starter||Basic||Pro||Custom||Only AI Bot|
|$140 for 20 live chats per month, after 20 live chats $7 per 1 live chat||$300 for 50 live chats per month, after 50 live chats $6 per 1 live chat||$600 for 120 live chats per month, after 120 live chats $5 per 1 live chat||Contact business manager for custom pricing||$0 Per Month|
Most Suitable Industries
Car Dealers & Repair Shops, Construction & Building Design, E-Commerce and Retail, Education and Enrichment, Finance and Accounting, Hiring and Staffing, Home and Office Contractors, IT & Managed Services, Landscape and Garden, Legal and Law Firms, Lifestyle, Events, and Activities, Marketing and Design Agencies, Media and Entertainment, Medical Wellness, Software, and SaaS, and Veterinary and Pet Services
Deployment of Software
- Cloud, SaaS, Web App
- Windows, Mac
- Linux, Chromebook
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live Rep)
Why did you choose Smith.ai for review?
The basic reason for this is your business will never run out of staff. Through Smith.ai live chat, you have people looking for every activity happening on your website. This way, no lead will be overlooked, increasing your sales by over 50% for sure.
It works best for those looking for a team to grow their business by increasing response time and looking after their business while they sleep.
Due to such prompt responses and positive reviews from several users, I couldn’t resist trying this software. I felt so overwhelmed after using it that I wrote a review. So that’s my story of choosing Smith.ai for review.
Reviews & Ratings
|Capterra: 4.9/5||G2crowd: 4.9/5||GetApp: 4.9/5|
How to use Smith.ai live website chat?
- First of all, choose the plan as per your choice.
- Sign up for the plan
- Now the setup process starts.
However, the setup is a bit complex and varies depending on how you want to do the setup. The good news is you have all the materials with you. Check out the complete process of setting up live chat right here – https://docs.smith.ai/category/70ytgammvs-full-service
The process of using this service becomes more manageable if you follow all the guidelines given in the link.
Consistency is key in any or every type of business. If you run an online business, you can not afford to miss a single lead. However, you require a dedicated team to look after your business 24/7 and increase your revenue by a significant number.
So hiring 24 * 7 staff may cost you more than your total spending budget for your business, and as a startup, you can not afford to hire a team.
This is where Smith.ai’s live website chat comes to the rescue. The only effort you have to make here is to look for a plan of your choice and spend some time on setup. That’s it. Now rest will be done by Smith’s team.
In short, it is an effective and affordable software with the ability to adapt as per business needs, helping you grow your business.
The most reviewed and popular ones are CloudTask, Chat Metrics, Peak Support, Melu, Helpware, and The Chat Shop.
With an average review of 4.9 in many software review sites and headquarters spread over the world clearly states that this software is legit.
Rather than Live Website Chat, the other popular services offered by it are Virtual Receptionists and Outreach Campaigns.
Many names made their investments in this software, but the top investors are SignalFire and NFX.