- Home
- Live Chat Software
- Freshdesk
8 Best Freshdesk Live Chat Software Alternatives
POPULARITY
84%
APPROVED BY
1813 users
Freshdesk is a cloud-based customer care software program. The software converts demands coming in via e-mail, web, phone, conversation, and social into tickets, and links ticket resolution throughout channels. There are various CRM features and tools that can make you stay on top of all points of customer support. Freshdesk also uses out-of-the-box attributes like an AI-powered support chatbot, predictive support capabilities, and area solution administration. As much as it handles big clients such as Honda, Toshiba, Hugo Boss, The Atlantic, Cisco, and many others, you can always get competitive Freshdesk alternatives.
Features
- Ticketing
- Parent child ticketing
- Linked Tickets
- Collaboration
- Analytics
- Customizations
- Agent Collision Detection
- Team Inbox
- Time tracking
- Scheduling Dashboard
- Omniroute
- Automatic email notification
- Solution article analytics
- Schedule reports
- Curated reports
- Identity & access management
Pros
- The solution can easily integrate different social media platforms
- Gives clients a support portal that gives them valuable help
- Freshdesk gives detailed reporting
- The platform is easy to use
- Offers excellent gamification features
- Offers a free tier that can be used for a longer period
Cons
- Reporting tools lack flexibility
- Key features such as team dashboards, chatbot, social signals, and more are expensive
Pricing
There is a 21-day free trial to access all the features and tools.
Blossom: $19/month
Garden: $45/month
Estate: $69/month
Forest: $125/month
*For Freshdesk alternatives, check the following list.
8 Best Freshdesk Alternatives
LiveChat
LiveChat - exceptional live conversation and help work desk software for business. Designed and built particularly for remarkable customer service,.
Birdeye
Birdeye is a marketing platform for multi-location organizations. More than 60,000 businesses of all sizes use Birdeye every day to.
HubSpot Service Hub
HubSpot Service Hub is a customer service system. It is cloud-based and can be used by different businesses. The solution.
Zoho Desk
Provide a wonderful client support experience with Zoho Desk. Prioritize, take care of and also shut an ever-increasing quantity of.
Podium
Podium is one of the platforms that redefine consumer interactions. It is software that is good for managing reputation. The.
Intercom
Intercom is a Conversational Connection Platform (CRP). The platform enhances customer relationships through personalized, messenger-based experiences throughout the customer journey..
Zendesk
It can be complicated to supply assistance across networks-- but your customers do not require to recognize that. The Support.