intercom-alternatives

8 Best Intercom Live Chat Software Alternatives

star

POPULARITY

97%

APPROVED BY

1268 users

Description

Intercom is a Conversational Connection Platform (CRP). The platform enhances customer relationships through personalized, messenger-based experiences throughout the customer journey. Besides these features, there are a lot of tools that users can employ to create happy and loyal customers. Various teams in an organization that can use the Intercom system include marketing, sales, business support, and more. If this system is not working for your organization, you can consider other  Intercom alternatives.

Features

  1. Automated answers
  2. Business messenger
  3. Customizable bots
  4. Customer data
  5. Live chat
  6. Apps and Integrations
  7. Management tools
  8. Outbound Messages
  9. Contact database
  10. Canned Responses
  11. Appointment Management
  12. Autoresponders
  13. Real-time updates
  14. Key message grouping

Pros

  1. Makes it easy to create conversations and solutions for customers
  2. Knowledge base and articles make it easy to support customers
  3. Intercom captures leads and other related information
  4. It can easily connect to various tools
  5. The solution is good for customer service inquiries
  6. Releases new features and improvements regularly
  7. User-friendly
  8. Makes it easy to track people across different sites

Cons

  • The customer support department needs improvement
  • It  gets more expensive when contact numbers increase
  • Setting up the system is not beginner-friendly, you might need a developer

Pricing

There is a  free trial and various plans that you can choose from. On top of the plans, you can choose add-ons of your choice that come with an extra fee.

Start: $59/month

Grow: $119/month

*Check Intercom alternatives in the following list.

livechat-alternatives

LiveChat

LiveChat - exceptional live conversation and help work desk software for business. Designed and built particularly for remarkable customer service,... Read More

birdeye-alternatives

Birdeye

Birdeye is a marketing platform for multi-location organizations. More than 60,000 businesses of all sizes use Birdeye every day to... Read More

hubspot-service-hub-alternative

HubSpot Service Hub

HubSpot Service Hub is a customer service system. It is cloud-based and can be used by different businesses. The solution... Read More

freshdesk-alternatives

Freshdesk

Freshdesk is a cloud-based customer care software program. The software converts demands coming in via e-mail, web, phone, conversation, and... Read More

zoho-desk-alternative

Zoho Desk

Provide a wonderful client support experience with Zoho Desk. Prioritize, take care of and also shut an ever-increasing quantity of... Read More

podium-alternatives

Podium

Podium is one of the platforms that redefine consumer interactions. It is software that is good for managing reputation. The... Read More

zendesk-support-suite-alternatives

Zendesk

It can be complicated to supply assistance across networks-- but your customers do not require to recognize that. The Support... Read More