Chatfuel Review: Features, Alternatives, Pros & Price

What is a Chatfuel?

Chatfuel is a marketing automation tool that helps businesses build AI conversational chatbots without any knowledge of coding. It aims to provide users with an easy and effective bot-building solution by adding simple editing tools, multiple user accounts, NLP (Neuro-Linguistic Programming), third-party integration, and analytics technology.

Chatfuel helps businesses to create a flexible chatbot that can fulfill all the user needs or answer the user’s queries. Hence, depending on the requirement, the business can build a chatbot that can act as an event assistant, personal avatar, or customer service advisor.

Chatfuel Features

Chatfuel Review

Now, as you know what Chatfuel is, let’s do a review based on its features, benefits, and pricing in detail.

Chatfuel Features

Below are some of the key features of this marketing automation tool.

Editing Tools

Users can add, edit, and design chatbots easily and quickly without any knowledge of coding.

Chatfuel Dashboard

Helps to set up the conversational rules for the chatbots. These rules help the bot understand user queries and reply productively through phrase recognition and NLP.

Third Party Integration

It can be integrated with applications such as Facebook, Instagram, Twitter, and Dropbox. Hence, users can integrate it with any popular platform easily.


With its analytics technology, users can come to know some valuable and actionable insights into the performance of an AI bot.

Intuitive Flow Builder

With this flow builder, you can quickly build automated dialogue scenarios so that the chatbot can answer all the user queries which are related to FAQs, can generate leads, share the ongoing discounts, and much more on the autopilot mode.

Access Readymade Templates

If you are a newbie and don’t know where to start, you can access the 30+ free templates that cover most of the use cases.

Automate Communications

You can attract leads from all communication channels on Facebook & Instagram messenger like Comments, Posts, Ads, DMs, Stories, Mentions, etc.

Manage Leads

Its built-in CRM system helps capture the leads in one place and perform various actions like sorting, filtering, and exporting.

Shift To Live Chat

Chatfuel allows you to connect with the customers personally if any query cannot be resolved while communicating with bots.

Excellent Support

If you have been stuck and don’t know how to resolve the issue or perform any action, Chatfuel support is available via Live chat & Email. You can also view their documentation and tutorial videos.

Tool Integration

Chatfuel can be integrated with other important tools like Google Sheets, Zapier, and Calendly. They also provide API for custom integrations.

Chatfuel Benefits

Here are some of the key benefits of the Chatfuel bot building system.

  • Live Chat
  • Performance Metrics
  • Activity Dashboard
  • Editing Tools
  • Dynamic Content
  • Personalization
  • Social Media Integration
  • Free readymade templates
  • 24/7 Support
  • Easy shift to live chat
  • Get leads in one place

Chatfuel Pricing

Chatfuel provides 4 types of plans for Businesses and a Customized plan for Enterprise.

Business Plans

Trial: $0

  • Free 50 conversations
  • Full-featured bot
  • Priority support for 30 days.

Entrepreneur: $15

  • 500 conversations/month
  • Full-featured bot
  • ₹4.48 for each extra conversation
  • Priority Support

Startup: $24

  • 1000 conversations/month
  • Full-featured bot
  • ₹3.6 for each extra conversation
  • Priority Support

Small Business: $60

  • 3000 conversations/month
  • Full-featured bot
  • ₹3 for each extra conversation
  • Priority Support

Enterprise Plans

They provide a customized plan for the Enterprise. You need to contact them and get a customized quote.

Buy your preferred Chatfuel Plan.

Additional Details

Established: 2015


Location: United States

To build your chatbot click here.

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