Freshdesk

Freshdesk is a cloud-based customer care software program. The software converts demands coming in via e-mail, web, phone, conversation, and social into tickets, and links ticket resolution throughout channels. There are various CRM features and tools that can make you stay on top of all points of customer support. Freshdesk also uses out-of-the-box attributes like an AI-powered support chatbot, predictive support capabilities, and area solution administration. As much as it handles big clients such as Honda, Toshiba, Hugo Boss, The Atlantic, Cisco, and many others, you can always get competitive Freshdesk alternatives.

Features

1. Ticketing
2. Parent child ticketing
3. Linked Tickets
4. Collaboration
5. Analytics
6. Customizations
7. Agent Collision Detection
8. Team Inbox
9. Time tracking
10. Scheduling Dashboard
11. Omniroute
12. Automatic email notification
13. Solution article analytics
14. Schedule reports
15. Curated reports
16. Identity & access management

Pros

• The solution can easily integrate different social media platforms
• Gives clients a support portal that gives them valuable help
• Freshdesk  gives detailed reporting
• The platform is easy to use
• Offers excellent gamification features
• Offers a free tier that can be used for a longer period

Cons

• Reporting  tools lack flexibility
• Key features such as team dashboards, chatbot, social signals, and more are expensive

Pricing

There is a 21-day free trial to access all the features and tools.

Blossom: $19/month

Garden: $45/month

Estate: $69/month

Forest: $125/month

*For Freshdesk alternatives, check the following list.