HubSpot Service Hub

HubSpot Service Hub is a customer service system. It is cloud-based and can be used by different businesses. The solution makes it easier to give clients solutions within a short period of time. It comes with a lot of features and tools such as customer feedback, automation, ticketing, and more. These tools make it easier for businesses to provide solutions in real-time. However, there are a lot of  HubSpot Service Hub alternatives offering similar services.

Features

1. Ticket creation
2. Ticket response
3. Conversational bots
4. Conversations inbox
5. Conversation routing
6. Automation
7. Team email
8. Live chat
9. Meeting  scheduling
10. Email templates
11. Email tracking and notifications
12. Hubspot mobile app
13. Call transcription
14. Logged-in visitor identification
15. Video hosting and management

Pros

• The platform offers a lot of customer service tools
• Some basic tools can be accessed for free
• makes it easy for the sales team to gather relevant information
• The platform promotes teamwork with its hand
• A  lot of handy customer services tools and features

Cons

• It has limited CRM services compared to its competitors
• Reporting is limited
• The ticketing system performs badly when there are high volumes

Pricing

Free plan

Starter plan: $45 per month

Professional: $360 per month

Enterprise: $1,200 per month

*If you are not happy with these services, check the HubSpot Service Hub alternatives in the following list.