zendesk-support-suite-alternatives

8 Best Zendesk Live Chat Software Alternatives

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Description

It can be complicated to supply assistance across networks– but your customers do not require to recognize that. The Support Collection enables your organization to have all-natural conversations with your consumers, without letting them feel what’s taking place behind the scenes. It’s sophisticated sufficient to meet complicated demands, and straightforward adequate to allow you to get up as well as running right away. The Assistance Collection lets you have discussions with clients on any kind of channel. However, you can always check  Zendesk Support Suite alternatives for a balanced comparison.

Features

  1. Email, voice, SMS, and live chat support
  2. Messaging across web, mobile and social
  3. Industry-leading ticketing system
  4. AI-powered automated answers
  5. Apps and integrations
  6. Self-service customer portal
  7. Customizable ticket layouts
  8. Private conversation threads
  9. Personalized bulk emailing
  10. Advanced call analytics
  11. Task automation
  12. Customized notifications

Pros

  • Easy to create tickets
  • Offers  detailed reporting
  • Can handle any  type of file
  • The solid interface that allows multitasking
  • the support  team is  reliable and it responds faster

Cons

  • Mobile app crashes regularly
  • Basic tools are under the expensive editions

Pricing

There is a free trial under all the available plans.

Suite Team: $49 per month

Suite Growth: $79 per  month

Suite Professional: $99 per month

*For  Zendesk Support Suite alternatives check the following list.

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LiveChat

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Freshdesk

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Zoho Desk

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Podium

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Intercom

Intercom is a Conversational Connection Platform (CRP). The platform enhances customer relationships through personalized, messenger-based experiences throughout the customer journey.... Read More